Terms & Conditions

Please note that we will only process orders which payment have been fully received.


Cancellation of an order does not automatically guaranteed a refund.  A refund can only be processed if Petals Florist receives a written cancellation notice from the customer min. 2 days (48hours) from the requested delivery date. Written cancellation notice must be sent through WA or email to (0819) 0811 1122 or email to sales@petals.co.id


Choices and prices of products at Petals Florist may vary due to the availability of flowers/vases/materials  and/or due to the increase of flowers’/vases’/materials’ prices during the festive seasons. Petals Florist has the right to adjust the selling price of it’s products accordingly.


Same day delivery is normally possible for orders received before 12 noon (WIB) on the requested delivery date (with exclusion on busy festive seasons such as Idul Fitri, Christmas, Chinese New Year, Mother’s Day, Father’s Day and Valentine’s Day).


Petals Florist has the right to change the color and/or type of flowers, vase and accessories according to the available stock of flowers, vase and accessories and the replacement product provided will be of equal/similar value.


About Us

Petals specializes in fresh flower arrangements, bouquets and hampers for all occasion. Whether it's for a birthday, anniversary, sympathy, birth of a new baby, graduation or simply just to say "Hi" or "I love you", our selection of products will help to convey your message. Our wish is simply to help you find the perfect product to beautifully express your care, thoughts and feelings.

At Petals, we use a vast selection of high quality fresh and artificial flowers in our arrangements, bouquets and hampers, from classic rose, elegant tulips to exotic Australian native flowers. We can also prepare a floral design, hampers and gift to suit your specific needs and budget.

ACE SQUARE BUILDING - Thamrin Nine Podium, Lobby Level, unit L-01
Jl. MH. Thamrin no. 10

Jakarta 10230, Indonesia
Ph/Fax: +62-21-2907 5270
WA: +62-819-0811 1122
Email: enquiry@petals.co.id